1. ARE IKEA BRAND PRODUCTS ORIGINAL?

Yes. The IKEA brand presented on our website is completely original.

2. DO YOU HAVE A SHIPPING SERVICE?

Yes. We deliver to the entire territory of RA.

3. IS THERE A DELIVERY CHARGE?

Yes!
Delivery in Yerevan is carried out within 24 hours. Delivery cost 400 drams. For purchases of 15,000 drams or more, delivery will be free if the order does not include heavy items.
In the vicinity of Yerevan for 1 day. The cost will be 800 drams. For purchases worth AMD 25,000 or more, delivery will be free if the order does not include a heavy item.
The neighborhoods of Yerevan are considered to be the following areas: Jrvezh, Argavand, Parakar, Nubarashen, Zovuni, Arinj, Dzoraghbyur, Aintap, Kharberd, Vahagni quarter, Uysi-avan, Ptgni.
In the regions of the Republic of Armenia within 1 to 5 working days. The cost is 1400 drams, if the order does not include heavy goods.
In the case of heavy goods, the program automatically calculates the delivery cost taking into account the weight and volume of the goods.

4. IS THE PURCHASED PRODUCT SUBJECT TO RETURN OR EXCHANGE?

Every product purchased from the Goods.am website (except for those products that cannot be returned or replaced according to RA legislation) can be returned as follows:
It is necessary to check the condition of the product in the presence of the delivery person. If the delivered product does not match the description on the website, is damaged or has another defect, the buyer has the right to return it. In this case, no money is charged for the delivery service.
If the delivered product is in perfect condition and fully corresponds to the description presented on the website, but the customer for some reason wants to return it to the sender, in that case it is necessary to pay for the delivery service: 2000 drams in Yerevan and 3000 drams in the regions, if the delivered product is not considered heavy. For heavy items, full shipping is payable.
If the buyer wants to return the product after the courier has left, it is necessary to bring the product to the office within 14 days with the appropriate documents. Shipping charges are non-refundable.
EXCHANGE
Each product purchased from the Goods.am website (except for those products that cannot be returned or replaced according to RA legislation) can be replaced with another product as follows:
In the case of an exchange of a good quality product, delivery is treated as a separate service for which the relevant cost is charged.
The price difference between the goods to be exchanged is taken into account when organizing the exchange process.

5. HOW TO PLACE AN ORDER ON THE SITE? Popular

Add the desired product or products to the general cart by clicking on the cart button in the black rectangle under the product price, after which the product will be added to the general cart and at the same time the “Buy together” field will appear. If you did not find the product you are interested in there, you can close it with the X icon, then go to the top of the site page, in the right corner, next to the person icon, you will see the “Cart” button, click on it, and go to the product registration page , you will see the products you like. After scrolling down, you need to fill in all the free fields except the promo code field and finally click the order button.

6. HOW CAN I PAY?

You can choose a payment method on the site.
• Cash option when you pay the courier on the spot after the order /only cash, post terminal not brought/.
• With Visa, MasterCard, Arca payment cards – you must fill in the necessary card data after placing the order so that the payment goes through.
• Through payment applications Idram, TellCell - after placing the order, you need to fill in the necessary data.

7. WHERE IS YOUR STORE LOCATED?

We work online, but if You wish, You can come to the warehouse and buy the desired product on the spot.

8. WHERE IS YOUR WAREHOUSE LOCATED?

The warehouse is located on the Yerevan-Etchmiadzin highway, at Norakert Highway 4.

9. HOW TO FIND OUT ABOUT THE AVAILABILITY OF A PRODUCT?

Our website is combined with a warehouse, that is, the availability of goods presented on the website online is relevant. If it says it is in stock, then it is definitely in stock.

10. HOW CAN I PURCHASE WITH BONUSES?

Accumulated bonuses can be used when placing an order at the rate of 1 bonus = 1 dram. After filling in all the necessary data when placing an order, you will see the “Apply bonus” button (preliminarily calculated by the program in the amount of 10% of the purchase). After clicking this button, the program will automatically reduce the total cost of purchases by the amount of the specified bonus.

11. DO I NEED TO REGISTER ON THE SITE BEFORE PLACING AN ORDER?

This is not necessary, but by registering on our website you will receive a bonus of 3000 AMD, which you can use by paying 10% of your bonuses each time you place an order. And if you also download Our application, you will receive another 3000 drams, that is, a total of 6000 drams, with which you can pay a 10% bonus on each purchase. After completing the order, new bonuses will be awarded from the products of the new order.

12. HOW TO FIND OUT WHETHER AN ORDER IS APPROVED OR NOT?

After placing Your order, You will receive a confirmation email to the email address You provided.

13. DO YOU IMPORT PRODUCTS TO ORDER?

We do not import goods by order, but if you wish, you can indicate which product you are interested in, and if possible, we will try to include it in a new batch.

14. ARE THERE ANY ADDITIONAL DISCOUNTS?

The prices indicated on the website are final and unchangeable. You can follow the “Offer of the Week” section, where every week you can buy 10 new products at cost. And also use the bonus system and cashback we offer.

15. DO YOU ACCEPT ORDERS BY LETTER OR BY CALL?

No. You register an order on Our website GOODS.AM. In case of difficulties, You can call +374 11 551 551 or write on the website and Our employee will answer Your questions within a few seconds.

16. WHAT SHOULD I DO IF I CAN’T FIND THE ANSWER TO MY QUESTION?

You can call +374 11 551 551 or write a message to [email protected]. We will be happy to hear Your question and add it to this page.